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Frequently Asked Questions
HOW DO I PLACE AN ORDER?
Placing an order with us is easy! Simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout where you’ll enter your shipping address, payment information, and any applicable discount codes. Once your order is confirmed, you will receive an email confirmation with your order details.
WHAT IS THE QUALITY OF YOUR 3D PRINTED PRODUCTS?
Our 3D printed products are crafted with care using advanced technology and quality materials. While we strive for high standards, it’s important to note that minor imperfections may occur due to the nature of 3D printing. Imperfections in 3D printed products can include slight variations in texture, minor layer lines, or small cosmetic flaws. These characteristics are inherent to the 3D printing process and may be visible on some items.
HOW DO YOU HANDLE PRODUCTS WITH IMPERFECTIONS?
We aim to deliver products that meet our quality standards. If you receive a product with noticeable imperfections that do not affect its functionality, we encourage you to reach out to our customer service team. We will assess the issue and work with you to find a satisfactory resolution.
WHAT IS THE PROCESSING TIME FOR ORDERS?
We strive to process orders quickly. Our standard processing time for orders is typically 2-3 business days. This timeframe includes the time it takes to print, package, and prepare your items for shipment,. This may vary based on the complexity of the items ordered and our current order volume. Once your order is processed, you will receive a confirmation email with tracking information.
CAN I CANCEL OR MODIFY MY ORDER AFTER IT HAS BEEN PLACED?
We strive to process orders quickly, but if you need to cancel or modify an order, please contact us immediately. We’ll do our best to accommodate your request, but once an order has been shipped, it cannot be changed.
WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?
You can reach our customer service team by email at support@misterminiature.com during our normal business hours. Our team is dedicated to assisting you with any questions or concerns you may have.
HOW CAN I RETURN A PRODUCT?
We accept returns and exchanges for damaged items only. If you receive a damaged product, please contact our customer service team within 10 days of receiving your order to initiate the return or exchange process. Buyers are expected to carefully review the titles and descriptions of all items, where the scale/size and measurements for each kit are clearly specified. Our kits are designed to accurately reflect the advertised scale. If you have any inquiries regarding scales and sizes, please ask before making a purchase.”
HOW CAN I PROVIDE FEEDBACK, REVIEWS OR SUGGESTIONS?
We welcome and value your feedback, reviews or suggestions! You can leave a review on our website for products you’ve purchased. If you have general feedback or suggestions, please contact us via email at feedback@misterminiature.com – we’d love to hear from you!
Payment & Shipping
WHAT SHIPPING METHOD ARE AVAILABLE?
Currently, we offer only standard shipping for all orders. This helps us maintain simplicity and affordability in our shipping process. At this time, we do not offer expedited shipping or other faster shipping methods. We apologize for any inconvenience this may cause.
DO YOU SHIP INTERNATIONALLY?
Currently, we do not offer international shipping. We apologize for any inconvenience this may cause. Our shipping services are limited to domestic locations.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Once your order is processed, shipping times vary depending on your location.. Generally, shipments arrive within 5 business days, but may take longer.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.